Sergey Diakov
⬤ Microsoft (MSFT) CEO Satya Nadella has jumped directly into fixing Copilot's quality issues, according to updates from @rohanpaul_ai. He's now active in an internal Teams channel with about 100 senior engineers and running weekly "fix-it" meetings that zero in on the problems users keep hitting when working with Copilot in email and other productivity apps.
⬤ The engineering team is laser-focused on two make-or-break elements: making sure Copilot pulls answers from the right company data and ensuring its tool functions actually work when called. Microsoft isn't leaning on fancy prompting tricks anymore—they're going back to basics with data accuracy and solid system execution as the real foundation for getting AI assistance right.
⬤ Under the hood, Microsoft 365 Copilot runs on Microsoft Graph paired with Copilot connectors that scan through company messages and documents. A retrieval system then filters results so users only see data they're authorized to access, which keeps things secure while making AI responses more relevant to each person's actual work.
⬤ Nadella getting his hands dirty here shows just how critical Copilot has become to Microsoft's game plan. As AI tools weave deeper into how businesses actually operate day-to-day, reliable performance isn't just nice to have—it's the whole ballgame for earning user trust and getting companies to go all-in on Copilot across their teams.
Sergey Diakov
